Privacy And Policy

SarrafEx uses all its power to protect and maintain the information and privacy of users and hopes to provide a comfortable and pleasant trading experience for all users.

Account privacy and security policy

"SarrafEx" respects the privacy of its users and is committed to protecting the personal information you provide. Since the collection and processing of personal information is an unavoidable part of processes based on mobile phones, smart devices and the Internet, therefore, in order to fully understand the policy and performance of SarrafEx in this field, read this document under the title Privacy Policy. And any other message sent to your user account regarding the collection and processing of information by SarrafEx is necessary.

1. About SarrafEx

  • SarrafEx is a digital currency purchase and exchange platform.

    • 2. Changes to this document

  • This document was compiled in accordance with the latest changes in the relevant laws and regulations of the country and shows all your rights under the e-commerce law approved in 2012 and relevant international documents.
  • This document may undergo changes and revisions, in which case the changes will be notified to users through the user account

    • 3. What information is collected by SarrafEx?

  • Information may be provided to SarrafEx when you install the SarrafEx application or use the site, and SarrafEx may receive information directly from you (when you create a user account, post a comment, call and correspond with support, or complete any form or login optional information) We may use cookies to collect information. A cookie is a file that is created by the browser at the request of a site and allows the site to save information about your visits and customize them. Many browsers allow you to disable cookies, for this purpose you can read the browser's guide. (For example, Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari)

    • 4. The information provided to SarrafEx after creating a user account

    The information collected by SarrafEx (after creating a user account) includes the following:
    4-1PrivacyAndPolicyMessages4-2 Records of all purchases and sales on the platform of SarrafEx4-3 Your conversations in contact with the support team will be recorded. If you do not want your information mentioned in this section to be provided to SarrafEx, please refrain from installing the SarrafEx application and/or creating a user account and registering personal information on the SarrafEx website and software. do it

    5. What information does SarrafEx use?

    The main uses of information are:
    5-1 SarrafEx uses the user's information to identify and authenticate the user's identity, and with this information, the ownership of the property or account balance is proved to the user.5-2 Notification of important events such as service and product updates, important changes in the terms of use of SarrafEx or the privacy policy.5-3 Use of information to file lawsuits by SarrafEx, defend and respond to claims brought against SarrafEx and any related judicial or administrative action in order to defend the rights and property of SarrafEx or users.5-4 As the case may be, information will be used to reimburse users5-5 Correspondence and contact with users by the support team

    6. To whom is the information provided?

  • In order to comply with the laws and regulations of the country, SarrafEx may Information available on the platform In the course of judicial proceedings or in response to the order of the competent judicial authorities, provide it to the relevant institutions

    • 7. What information does SarrafEx use

    One of the main priorities of SarrafEx is to protect user account information and prevent unauthorized access to this information. Accordingly:
    7-1 Most of the SarrafEx services are encrypted with SSL.7-2 The account or bank card information you enter at the time of payment will be entered in the bank portal and will not be received or stored in SarrafEx in any way.

    8. What should I do to increase the security of my user account in SarrafEx?

    Despite all the safety procedures that SarrafEx has adopted in accordance with the law when providing services, unfortunately, security measures cannot be guaranteed 100%, so it is necessary:
    8-1 Protect your account information and do not share it with third parties8-2 Be sure to activate the two-step login of your account in SarrafEx8-3 Choose a password that is impossible for others to guess8-4 In case of theft of the mobile phone and also before handing over the email address and phone number with which you created the user account, immediately inform SarrafEx so that your user account will be suspended. Otherwise, and in cases where third parties have access to your password, all responsibility for any use or misuse of your user account is yours and SarrafEx has no responsibility in this matter.

    9. Your requests

    Under certain conditions, you can request any of the following regarding your personal information :
    9-1 Request access to your personal information held by SarrafEx9-2 Request to complete incomplete information or correct incorrect information that is available to SarrafEx 9-3 request deletion or erasure of personal information; In this regard, SarrafEx will review your request and delete or erase the information only within the framework that the law allows and will inform you accordingly.9-4 Declare your lack of consent to the collection, storage, processing and distribution of personal information in cases where these actions require your consent according to the law; In this regard, SarrafEx will review your request and act only within the framework allowed by the law and inform you accordingly. As previously mentioned, the lack of access to some information by SarrafEx may prevent the provision of all or some services or the proper functioning of the site or program .

    10. Application conditions

    Under certain conditions, you can request any of the following regarding your personal information:
    10-1 You can send your requests to the email address [email protected]10-2 In any of the above cases, SarrafEx may request information in order to verify your identity and ensure your right of access to personal information. These measures and measures are aimed at protecting information and preventing unauthorized access to your personal information10-3 SarrafEx will respond to each request as soon as possible, unless the complexity or multiplicity of issues requires a longer review; In this case, SarrafEx will make the necessary notifications