- SarrafEx is a platform or transaction system for cryptocurrency exchange and does not have any currency activities, including buying, selling, facilitating buying and selling, or services based on fiat (traditional currencies).
- SarrafEx is an exchange platform for buying and selling cryptocurrencies between users and does not buy or sell with any of the users.
- Using any of the site's facilities and services including registration, buying, selling, depositing and withdrawing or any other facilities means that the user has fully read, understood and accepted the terms of this agreement. Otherwise, he does not have the right to use the facilities and services of the site.
- All transactions made by the user are considered correct and real. Therefore, the protection of the user account, password or other information is the responsibility of the user, and it is necessary to pay attention to the damages caused by violations or financial crimes.
- The users of the site acknowledge that they are aware of the risks related to investing in digital currencies and invest and exchange with the knowledge of this issue.
- As an online digital currency exchange market, SarrafEx does not bear any responsibility for the user's transactions and the resulting profits and losses.
- uthentication is necessary to use SarrafEx services and users are required to upload their correct information. It is obvious that in case of any violation in authentication, the responsibility rests with the violator and the money changer has the right to stop providing services to the said user and refer the violation cases to the competent authorities. SarrafEx is obliged to protect the personal information of its users.
- Riyal deposit is allowed only from the card number introduced to the site, and this card number must belong to the user, otherwise, if the user deposits money from someone else's card to the site account, the user is responsible for the consequences. And SarrafEx has no responsibility in this regard.
- SarrafEx users undertake to use the services of the SarrafEx site only for themselves and the responsibility of using Exchange services for a person other than those who have not gone through the authentication process will be the responsibility of the user. The account number announced to the site as well as the address of the wallets for withdrawing cryptocurrency must also belong to the user and users are not allowed to give the wallet address belonging to other people.
- If you want to withdraw digital currencies, it is the user's responsibility to provide the correct wallet address. In case of any problems, such as mistakes in entering the correct address, address errors, problems with the destination wallet, and the blocking of users' assets in the destination wallet, SarrafEx will not be held responsible.
- SarrafEx has no responsibility for depositing tokens or coins on the wrong platform or coins that are not supported in the exchange, so the responsibility for any wrong deposit is with the user and the user will not have the right to complain.
- The request to withdraw Rials from the account will be reviewed as soon as possible after registration. The time of depositing money to users' account will be different based on the limits of interbank transfer. For more information, refer to the rules of inter-bank money transfer (Paya and Satna).
- The user accepts that, except in the cases of the SarrafEx commitment, she will not have the right to make any claims, demands and complaints against the SarrafEx site, managers, employees and people related to this site.
- If, under any circumstances, by mistake or wrongfully, SarrafEx assigns funds or cryptocurrency to the user's account or makes any kind of mistake in its calculations, it is authorized and free to notify the user directly and independently without any administrative formalities at any time. and judicial and receive written permission from the obligee (account owner) to correct the mistake and withdraw from his accounts, and the money changer's recognition of the occurrence of a mistake or payment without right and the need to withdraw from the account will be valid, and the user has the right to any objection and claim in Especially the way of operation of SarrafEx falls from itself in every way.
- In case of any problem or ambiguity in any of the transactions, SarrafEx has the right to independently cancel the transaction and return the assets of each party to their own account. It is obvious that if the problem is from SarrafEx, it will be obliged to compensate for the damage, and otherwise, the user forfeits the right to make any objections and claims regarding the operation of the exchange in any way.
- convert assets with only one click
- convert assets with only one click
- If any damage is caused to the site due to the illegal activities of the user, SarrafEx can claim it according to the law. Therefore, you must use our services in full compliance with the rules and regulations.
- Things that are not mentioned in this agreement will be subject to the laws and regulations of the Islamic Republic of Iran or the operational policies and rules announced by us. (collectively referred to as the provisions) in case of conflict between the provisions and the provisions contained in this agreement, the provisions of the provisions shall be the criterion of action.